Grand Hotel Via Veneto

Terms & Conditions

In this section you will find the terms and conditions for various services provided by Grand hotel via Veneto S.p.A.. If you are at all unable to find what you are looking for, please contact us on the relevant telephone number or email address as listed on our contact us page.


We take your privacy very seriously and we endeavour, where reasonably possible, to follow best practice in protecting your personal data.


1- Privacy & Cookies Policy

1.1  References to “our”, “us” or “we” within this policy are to Grand hotel via Veneto S.p.A., and to Mr. Fabio Costa as described below.

1.2  Grand hotel via Veneto takes your privacy very seriously. In order to comply with Italian legal requirements, we have developed this policy to explain what personal data we collect, how we use it, how we store it, with whom we share it and what your rights in relation to such personal data are.

1.3  Please read the following information carefully to understand our views and practices regarding your personal data.


2- Our Facility and Services

Grand hotel via Veneto facility where our services are provided is owned and/or managed by Grand hotel via Veneto S.p.A, which is the data controller in respect of personal data obtained about you in connection with the use of our facility and services.


3-Information we may collect about you

3.1  We may collect and process the following data about you:

(a)  your name, address, telephone number, email address, date of birth and nationality and any other information which may appear in your passport or other piece of formal identification;

(b)  information that you provide to us, for example by responding to a communication from us or by filling in forms (both online and offline), over the telephone and through written correspondence with us (e.g. guest registration cards, spa and fitness club membership applications, loyalty enrolment forms, online booking forms, surveys);

(c)  information about your use of our facility and services and your preferences in this regard;

(d)  details of purchases you make from us and the preferences you express to us; and

(e)  details of your visits to our website including traffic data and details of the resources that you access; and

(f)  other information that you chose to provide to us in relation with your reservation, stay or visit of Grand hotel via Veneto.

3.2   Some of the data we collect and process will include sensitive data. Sensitive data is data which, for example, relates to your race, physical, or mental health or religion.


4- How we use cookies

4.1  Our website uses cookies and similar technology. A cookie is a small file that our website places on your computer, or other equipment which you use to access our website. These cookies allow us to distinguish you from other users of our website. You can read more about cookies and how to recognize them at

4.2  Cookies perform many functions, such as allowing you to navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that advertising that you see online is more relevant to you and your interests.

4.3  The cookies used on this website have been categorized based on the categories found in the ICC UK Cookie guide. A list of all cookies used on this website by category is set out below.

Type of cookie What does it do?
Strictly necessary cookies These cookies are essential in order to enable you to move  around the website and use its features, such as accessing  secure areas of the website. Without these cookies services  you have asked for, like room bookings or e-payment,  cannot be provided.
Performance cookies These cookies collect information about how you use our website, for instance which pages you go to most often, and  if you receive error messages from certain web pages. These cookies do not collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works. By using our website, you agree that we can place these types of cookies on your device.
Functionality cookies These cookies allow the website to remember choices you  make (such as your language of choice or the region you are  in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have  made to text size, fonts and other parts of the web pages that  you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a message board. The information these cookies collect may be anonymized and they cannot track  your browsing activity on websites operated by third parties. By using our website, you agree that we can place these  types of cookies on your device.
Targeting or advertising cookies These cookies are used to deliver adverts more relevant to  you and your interests. They are also used to limit the number  of times you see an advertisement as well as help measure  the effectiveness of our advertising campaigns. They also  remember when you have visited the website before.  Sometimes we share anonymised information about your  browsing activity with our advertising and creative partners.  They may use this information to advertise products, which  may interest you, on other websites or to assist us develop  future advertising campaigns.

4.4  Your web browser includes an option that allows you to refuse cookies. However, if you do so, it may make your browsing experience less enjoyable. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as described above when you access our website. If you would like to delete any cookies on your computer please refer to your browser manufacturer’s instructions by clicking ‘help’ in your browser menu.


5- How we store your personal data

5.1  Any payment transactions for reservations will be encrypted using Secure Socket Layer technology.

5.2 Grand hotel via Veneto has taken several steps to safeguard the integrity of its communications and computing infrastructure, including by implementing authentication, monitoring, auditing, and encryption technology. Security measures have been integrated into the design, implementation, and day-to-day operations of this website as part of our continuing commitment to the security of electronic content and the electronic transmission of information. Despite our best efforts unfortunately the transmission of information via the internet is not completely secure.  Although we have strict procedures and security measures in place, we cannot guarantee the security of your data transmitted to our site.  Any transmission of data online is carried out at your own risk.

5.3  Your data may be transferred to, and stored in, Rome as well as various other destinations outside the European Economic Area (the “EEA“), including at the location of the data controller. In submitting your data to us and using our facility and services, you acknowledge that your data may be sent to countries with laws which afford a lesser degree of protection to your personal data.

5.4  Where we have given you (or where you have chosen) a password or code which enables you to access certain parts of our website, you are responsible for keeping this password or code confidential.

5.5  Your data will be stored for a period no longer than is necessary for the purposes for which they have been obtained.


6- How we use your personal data

We may use information collected about you in the following ways:

(a)  to provide the services you request from Grand hotel via Veneto;

(b)  to improve (or seek to improve) the services we provide to you and to enable us to provide you with a more personalized experiences;

(c)  to communicate with you about our products and services;

(d)  for internal marketing analysis, for example, to assess trends or to measure the amount of traffic to our websites; and

(e)  to improve the effectiveness of our website.

6.2  If you submit your résumé through our website, we will use your personal data to process and assess your job application, for our onboarding process, to send you announcements of future job opportunities or for administrative purposes within Grand hotel via Veneto. We may also use your sensitive personal data, including, as appropriate: information about your physical or mental health or condition in order to take decisions as to your suitability for employment; and your racial or ethnic origin or religious or similar information in order to monitor Grand hotel via Veneto’s compliance with equal opportunities legislation.


7- Sharing your personal data

7.1  We may also share your personal data with our service providers who perform functions on our behalf or provide services to us, such as marketing and advertising, data processing, market research, warehousing and delivery, information technology, office services, legal, accounting, insurance, audit and other professional services.

7.2  We may be required to share your information with third parties in the event that we sell or buy any business or assets.

7.3  We may also share your personal data, if permitted, or required to do so by law, in connection with any legal claims or to comply with our audit and security requirements.  If legally requested by the relevant authority, we may also disclose your data to the local police, CID and immigration authorities.


8- Marketing

8.1  If you have provided us with your contact information (address, telephone number, email address), we may want to inform you about our goods and services by post, telephone, SMS, email or other electronic means.  When we send marketing communications to you by email or SMS, you will also be given an opportunity to unsubscribe from such communications.  You may also opt out of receiving marketing communications from us at any time by informing us at the following email address:

8.2  If you are a new customer, you will be able to choose whether or not to receive marketing communications in relation to other goods and services of us when you first provide us with your personal data


9- Personal data relating to third parties

By submitting the personal data of a third party to us you confirm that you have their consent to do so.


10- Third Party links

Grand hotel via Veneto’s website may from time to time provide links to or from third party websites or resources for you to access at your sole discretion.  Please note that any such third party website or resource may collect and use your personal data in a different manner to us.  We do not endorse or accept any liability for the data collection practices, privacy policies or the content of any website linked from our websites or which links to them.  You should contact the owner or operator of any such website directly if you wish to enquire about their privacy practices and policies, before providing your personal data to them.


11- Your rights

You can request access to, rectification or deletion of your personal data held by us at any time by contacting us at


12- Nominated Representatives

For data protection purposes:

Our nominated representative is Mr. Fabio Costa. At the time of publication, he can be contacted at


13- Corporate and contact details for data controllers


Registered office in via Vittorio Veneto, n . 155 – 00187 Rome

Registration number at Rome Chamber of Commerce : 975306

VAT identification number: 06555491007

Fully paid – up share capital € 4,500,000.00


14- Changes to Privacy Policy

We reserve the right to update this privacy policy from time to time as we expand our services and products, or to endeavour, where reasonably possible, to comply with applicable legislation.  Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

This privacy policy was last updated on 7 March 2016.